Support
Get help with DaPilot.
Pick the channel that matches your question — email for one-on-one help, FAQ for common questions, how-tos for step-by-step walkthroughs.
Email the developer
Replies come from a real person, usually within a few business days. We don't promise a fix or a timeline — just that we read every message.
26 frequently asked questions
Voice entry, OCR, billing, sync, exports, currency, Airline Mode. The questions other pilots have asked, with direct answers.
15 step-by-step guides
Walkthroughs for the trickier workflows: logging your first flight, scanning a paper logbook, enabling Airline Mode, importing from another app.
Scope
What support can and can't help with.
So you know whether email is the right channel before you write.
We can help with
- Bugs, crashes, or unexpected behavior inside DaPilot.
- Trouble with voice entry, OCR scanning, sync, or exports.
- Subscription and billing questions (refunds go through Apple).
- Feature ideas and feedback — we read all of them.
We can’t help with
- Whether you’re current, qualified, or within FAR limits for a specific flight — defer to your CFI, chief pilot, ops manual, or aviation counsel.
- Troubleshooting third-party logbook apps (LogTen Pro, ForeFlight, MyFlightBook). We can help with importing from them, not with using them.
- Phone or live chat — email is the only channel. We answer faster in writing.
- Android or web versions — DaPilot is iOS-only for now.
Before you write
Two things that speed up a reply.
Include your iOS version and DaPilot version
Settings → About in DaPilot shows the version. iOS version is in Settings → General → About on your iPhone. Pasting these two numbers saves a back-and-forth.
For sync or paywall issues, mention your Apple ID region
Subscriptions, exports, and iCloud sync behave differently across regions. We don’t need your Apple ID itself — just the country.